Xlibris uses print-on-demand technology to produce our books, meaning that we create books as they are ordered. As such, we cannot cancel orders, accept returns, or issue refunds once the printing process has started. If you have any questions, please ask them before you complete your order. We can be reached at 888-795-4274, option 3. Please note that all orders shipped via Media Mail are not insured. Xlibris is not liable for and will not replace any lost, damaged or stolen shipments via Media Mail.